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Healthcare Engagement Manager

The National Rheumatoid Arthritis Society (NRAS), is the only patient-led organisation in the UK specialising in rheumatoid arthritis (RA) and juvenile idiopathic arthritis (JIA). Due to its targeted focus on RA and JIA, NRAS provides truly expert and wide-ranging services to support, educate and campaign for people living with these complex autoimmune conditions, their families and the health professionals who treat them.

Job title:	Healthcare Engagement Manager
Salary:	£39,000 – £42,000 (depending on exp)
Hours:	Hybrid or remote flexible working (35 hours/week)
Location:	Beechwood Suite 3, Grove Park Industrial Estate, White Waltham, Maidenhead, Berkshire, SL6 3LW.
Reporting to:	Innovation & Service Delivery Director

We’re a leading health charity in the field of rheumatology based in Maidenhead, Berkshire seeking a Healthcare Engagement Manager to join our team to help create and grow our online and digital presence. The individual must be proactive in their learning and be able to take initiative with their duties.

Please note: Candidates applying for this role are not required to have pre-existing knowledge of RA or JIA to be eligible for this role. Full training will be provided during induction.

Main Purpose of Job

To drive referrals to and use of, NRAS services from NHS relationships across the UK.

Identify, build and maintain relationships with Rheumatology and other multidisciplinary teams to ensure relevant healthcare professionals are aware of the support that NRAS provides to people with Rheumatoid Arthritis and Adult Juvenile Idiopathic Arthritis.

To work with those healthcare professionals to maximise uptake of their referrals to our services.

Attend events around the UK and online to promote NRAS Services.

Support the I&SD Director and other senior team leaders to design, develop and implement new services and to reach new audiences for existing services.

Business development & Strategy

Identify, develop, and secure new opportunities for NRAS services within the NHS.
Create and implement business/service development strategies to expand the service user base, and service offering within NHS Rheumatology departments and connected healthcare teams.
Analyse market trends, identify emerging opportunities, and stay ahead of industry developments to recommend strategies for further growth of NRAS services.

Relationship development and management around the UK

Build and maintain strong, long-lasting relationships with existing and potential referrers or influencers and healthcare providers often travelling to attend clinic/location meetings.
Act as the primary point of contact for key referring organisations, ensuring referrer satisfaction and identifying opportunities for additional services or project work.
Understand HCP needs, provide tailored solutions, and work closely with the project managers to ensure successful delivery.

Proposition and presentation development

Lead the creation of compelling proposals, and presentations to drive new service user volumes.
Work with internal teams to gather technical and operational input to develop competitive, high-quality proposals.
Present to referrers and influencers articulating NRAS’ value proposition, differentiators, and capabilities.

Project Management Oversight

Support senior/project managers in the planning and execution of projects, ensuring alignment with referrer and influencer expectations.
Monitor the progress of key projects, providing necessary updates to clients and senior management on milestones, deliverables, and performance metrics.
Facilitate communication between referrers, internal teams, and external stakeholders throughout the lifecycle of projects.

Monitoring and Evaluation and “market” intelligence

Monitor the rheumatology service landscape, industry trends, new regulations and innovation.
Provide insights and recommendations to leadership regarding potential strategic partnerships, services or new audiences.
Prepare regular reports on performance, development activities, and client feedback.

Networking & industry representation

Attend/undertake promotional relevant conferences, seminars, and networking events to build NRAS’ visibility and attract new service users
Cultivate a professional network within Rheumatology and MDT arena, leveraging connections for potential opportunities.
Cross-Functional Collaboration:
- Collaborate with senior management to align development goals with organisational strategy.
- Work with other departments providing insight and content used to promote our services to Healthcare professionals.

General responsibilities

Positively promote NRAS at all times.
Support Fundraising Team with applications for funding for the Information & Support team through charitable grants and other avenues.
Undertake other duties as appropriate when required.

Person specification

Criteria	Essential	Desirable
Qualifications	A-level or qualified by experience.
Experience	• Demonstrable experience working in a similar environment such as charity/public sector or pharmaceutical etc. into NHS. • Health related services experience. • Proven track record of securing new business for service delivery. • Excellent interpersonal and presentation skills. • Ability to initiate, analyse, monitor and evaluate outcomes. • Experience of delivering at a senior level. • Experience in overseeing multiple projects with the ability to manage timelines, budgets, and expectations.
Knowledge and Skills	• Highly developed relationship development skills. • Excellent written and oral communication skills in English. • Proficient use of Microsoft Word; Excel; PowerPoint. • Ability to collaborate with cross-functional teams to ensure seamless project execution.	• Understanding of the health environment. • Understanding of Rheumatoid Arthritis and its treatment.
Personal Circumstances & Attributes	• Ability to work under pressure and to deadlines. • Highly motivated and committed. • Positive outlook and approach. • Willingness to travel and work out of hours when required. • Full driving licence and car owner.

How to apply

If you wish to apply, please submit your current CV and a cover letter to samg@nras.org.uk using the subject line, ‘Healthcare Engagement Manager’. When writing your cover letter, please ensure that you provide specific examples to demonstrate your competencies, achievements and skills addressing the specific criteria set out. We recognise that some of your experience may be from unpaid roles as well as paid employment – please include any voluntary work if it helps to show why you are the right candidate for the job. Any previous video and design work you can show will also be beneficial.

We believe that diversity drives innovation and success. We are committed to creating an inclusive environment where every team member feels valued and respected.

We welcome candidates of all races, ethnicities, genders, ages, religions, abilities, and sexual orientations. We also encourage applications from individuals with unique perspectives, experiences, and skills. Our goal is to build a workforce that reflects the rich diversity of our community and fosters a culture of inclusion and belonging.

If you are passionate about making a difference and want to be part of a dynamic and supportive team, we would love to hear from you.

For all recruitment applications, the NRAS Applicant Privacy Policy is available in PDF form, if you require a copy please email samg@nras.org.uk.

NRAS in 2023

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