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Peer Support Service Assistant

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Job title:	Peer Support Service Assistant
Rate of Pay:	£10,268 p/a (FTE £24,000)
Hours:	Part-time (15 hours/across 3 days p/wk)
Location:	NRAS, Beechwood Suite 3, Grove Park Industrial Estate, White Waltham, Maidenhead, Berkshire, SL6 3LW, with remote/hybrid working to include a minimum of 40% contracted hours in office.
Reporting to:	Volunteer & Peer Support Service Manager

The Peer Support Service Assistant plays a vital role in fostering connection and community across both local and digital peer support groups. Working closely with the Volunteer & Peer Support Service Coordinator, they serve as a primary point of contact for Group Leaders, offering hands-on support with scheduling and group promotion. A significant part of this role involves administrative tasks, including scheduling meetings, maintaining records, and assisting with the promotion of events. Strong organisational skills and attention to detail are essential, alongside a passion for building relationships and empowering volunteers.

Please note: Candidates applying for this role are not required to have pre-existing knowledge of RA or JIA to be eligible for this role. Full training will be provided during induction.

Main Job Roles

NRAS Volunteer Led Group Meetings

• Foster strong relationships with group leaders to build trust, encourage collaboration, and ensure alignment with our mission and values.
• Maintain regular communication with local groups to stay updated on their meetings, events, and initiatives.
• Record key dates in internal calendars and coordinate with the communications team for external promotion.
• Handle day to day administrative tasks such as creating Pardot distribution lists for group invites, drafting, scheduling and sending invites
• Assist in the creation of key collateral and group promotional materials from templates if required for promoting groups
• Collect feedback from group leaders on meetings and events to support reporting and impact measurement.
  

Administration

• Deal promptly and professionally with any enquiries relating to volunteering and groups to ensure positive outcomes for the volunteers and the charity.
• Monitor inboxes relating to the Volunteer team and distribution of impact surveys.
  

General

• Any other duties as required by the Volunteer & Peer Support Service Manager, Volunteer & Peer Support Service Coordinator or the Innovation and Services Director.

Criteria	Essential	Desirable
Qualifications	– GCSE or equivalent in English and Maths.	– Professional qualification/training in administrative support.  – A-levels
Experience	– At least 1 year’s experience in an office environment.   – Strong self-starter and multitasker with the ability to manage own time with a variety of competing tasks and responsibilities.   – Understanding of Microsoft office platform including Outlook, Word, PowerPoint, and Excel – Managing multiple email inboxes and calendars.   – Working across a variety of projects and teams simultaneously. Use of social media platforms	– Previous experience of working/volunteering for a charity.    – Have dealt successfully with service users/ volunteers and built strong relationships.     – Previous experience using Salesforce or equivalent CRM system. – Discussion of sensitive topic areas with sympathy and professionalism. – Promoting events or services.
Knowledge	– Understanding of the administrative and communications needs and their application in a busy working environment.   – Desire to learn more about RA and JIA and experiences of those living with them.	– Understanding of RA and/or JIA and treatments.     – Understanding of the charitable and health environments.    – Understanding of equality, diversity and inclusion and its application in the workplace.
Skills and abilities	– Excellent written skills across a variety of written mediums and required tones.    – Confident phone communicator.   – Excellent computer skills, previous use of Microsoft Word, Excel, PowerPoint, Outlook and databases. – Experience using video conferencing platforms (e.g., Zoom and MS Teams).   – Ability to work independently as well as part of a team.    – Demonstrable ability to prioritise workload, maintain quality and deliver effectively to tight deadlines.	– Experience using Zoom as a meeting/ presenting tool   – Social media savvy.   – Understanding of medical terminology and/or ability to learn terminology and key facts as relevant to the charity’s work and job role.   – Problem solving.
Personal circumstances and attributes	– Willingness to occasionally work outside of 9-5 office hours where required.   – A caring and sympathetic disposition.    – Critical thinker.   – Organised and efficient.   – Proactive, can-do positive attitude.    – Flexible and enthusiastic.    – Ability to take in and retain information.	– Car owner and confident driver with a clean driving licence.

How to apply

If you wish to apply, please submit your current CV and a cover letter to samg@nras.org.uk using the subject line, ‘Peer Support Service Assistant’. When writing your cover letter, please ensure that you provide specific examples to demonstrate your competencies, achievements and skills addressing the specific criteria set out. We recognise that some of your experience may be from unpaid roles as well as paid employment – please include any voluntary work if it helps to show why you are the right candidate for the job. Any previous video and design work you can show will also be beneficial.

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