Article Spinnaker Tower Abseil T&Cs Print Terms and Conditions Terms and Conditions for the Spinnaker Tower Abseil Fundraising event with the National Rheumatoid Arthritis Society (NRAS). Booking and Deposits A non-refundable deposit of £30 is required to confirm your booking. Name changes may incur an admin fee of £50 with last minute cancellations costing full price. Fundraising Commitment Minimum Sponsorship: Participants are encouraged to raise a minimum sponsorship amount of £250 by at least 10 working days prior to your scheduled jump date. Failure to raise the full sponsorship balance on time may result in the forfeiture of your reserved date. Submission of Funds: All funds raised should be submitted to NRAS within two weeks post-abseil. Age and Health Restrictions Age: Participants must be at least 14 years old. Those under 18 must have a guardian present to sign consent. You may be require to produce proof of age for any person whom we reasonably believe is under 18 years of age. Weight: Weight restrictions are in place for safety reasons. You must be less than 130kg/21 stone/286lbs as this is the maximum weight our harnesses can bear. Health: The abseil is not suitable for anyone who is pregnant. Abseiling down the Spinnaker Tower requires physical exertion to complete the descent. You are required to read the details of the abseil before placing your booking and you acknowledge you have been made aware of the activities involved in the abseil. You must be capable of taking part in the abseil unaided. You will be responsible for following the instructions given to you during your safety briefing. The forces exerted during the abseil may activate or aggravate pre-existing physical injuries, conditions and symptoms or congenial defects and we shall not have liability whatsoever for the activation or aggravation of any such injuries, conditions, symptoms or defects save where they have been caused by our negligence or that of the abseil contractor. You are responsible for ensuring that you are in a fit state to participate in the abseil and are able to participate in a manner which will not put at risk your health & safety or the health and safety of bystanders below you and agree that you have made all adults in your booking aware of the same. We do not recommend the abseil to anyone with vertigo. We are unable to advise you on medical conditions so if you are in any doubt as to whether or not you are fit to take part we would advise you to consult with a medical professional. It is your responsibility to notify us in advance of placing your booking of any special access requirements you may have as we may not be able to accommodate all special access requirements if we have not been made aware of them prior to the date of visit. This may result in you not being allowed admission without refund. If requested, you agree to provide a certificate of fitness from your General Practitioner or such other medical practitioner as we may reasonably request to confirm you are in a fit state of health to participate in the abseil. If you have any conditions or concerns that may impact your ability to safely complete the abseil which you have not notified us of in advance then you should notify us on the day of your visit. We will use reasonable endeavours to make arrangements to facilitate your abseil, however, taking into account your health & safety and of those around you we reserve the right, without refund, to refuse permission to participate in the abseil if we believe it would jeopardise your health & safety or that of other participants. Guests are requested to address specific access requirements in advance of their booking by contacting Charlotte Allum (NRAS Events & Fundraising Officer – 01628 823524 ext. 131). We will always endeavour to accommodate special access requirements but, due to the nature of abseiling down the Spinnaker Tower and our obligations to health & safety of all our guests, there may be times when we are unable to accommodate your specific needs. You will be required to sign a Declaration and Waiver Form on the day of your visit prior to your abseil. You will be required to sign this on your own behalf. Weather Conditions Abseils will take place in all weather conditions other than high winds, lightning, heavy snow or ice or extreme weather conditions which we reasonably believe make it unsafe to participate in the abseil. Refunds will not be issued where the Spinnaker Tower is open and you are dissatisfied with the weather. If weather conditions prevent the abseil from taking place, your abseil may be rescheduled at no additional cost. Refunds and Cancellations Deposits are non-refundable. Cancellations should be communicated as early as possible to avoid additional charges. Cancellations made less than 10 days before the abseil date may result in the loss of the full payment. Arrival and Training Arrival Time: We would ask that you arrive at our group and advanced bookings desk at least 30 minutes prior to your booking. If you arrive after the time of your booking you will not be admitted and not eligible for a refund. Training: All participants must attend a pre-abseil briefing conducted by certified instructors. Failure to attend the full session may result in disqualification from the abseil. Participants will be given no longer than 10 minutes to commence their abseil once at the departure point. If another slot is available on the same day we will reschedule the abseil, otherwise it will be cancelled with no refund. Attire and Equipment Attire: Wear comfortable clothing and secure footwear. You should wear close-toed footwear with flat rubber soles such as trainers. Open-toed shoes, sandals, high heels and leather shoes without grip are not permitted. You will not be permitted to take any loose items with you on the abseil. Long hair must be tied back by an elasticated hair band and not with any item which could cause harm or injury if it were to fall off during the abseil. Fancy dress is permitted in certain circumstances. However all outfits must not be loose/baggy in case they get caught in the abseil equipment and cause a safety issue. Specifically no capes and no mankini’s may be worn whilst taking part in the abseil. Equipment: All necessary abseiling equipment will be provided. Photography and Video CCTV and film cameras are in operation at the Spinnaker Tower for the security of our guests and to produce souvenir photos and videos. By purchasing a booking and attending the Spinnaker Tower you give your express consent to all CCTV filming and to your photograph being taken and your climb being filmed by the Spinnaker Tower or on our behalf by our contractors and to your actual or simulated likeness being included with any film, photograph, audio and /or audio visual recording. You further hereby agree that any footage may be used by the Spinnaker Tower or their contractors in any and all media for any purpose at any time throughout the world including use in commercial distribution or use for commercial or promotional purposes or the display of all such footage within the retail/photography area of the Spinnaker Tower without any compensation to you. Such use may include, without limitation, the production of souvenir photographs and/or video for the purchase by the climbers without payment or compensation to you. The copyright of all such footage shall be owned by the Spinnaker Tower and may only be used or reproduced by you if you purchase such footage and only for private and domestic purposes and not for any commercial purposes. Only cameras provided by the Spinnaker Tower or those supplied by our nominated contractors will be used as part of the abseil. Abseil participants may not provide their own cameras for use whilst completing the abseil. Conduct and Safety Compliance: Participants must adhere to all instructions and safety guidelines provided by the instructors and staff. You will not by your acts or omissions damage or deface the fabric of the building of the Spinnaker Tower, the abseiling equipment used with the abseil, and any equipment provided to you. You will handle all equipment solely as directed by the abseil contractor, and you will not remove or interfere in any way whatsoever with the equipment after it has been fitted by the abseil contractor. If you wish to make any adjustments to the equipment you must notify the abseil contractor who will be able to assist you. You will not cause any nuisance, distress, annoyance, fear or concern to any other abseiler or visitor to the Spinnaker Tower, by your acts or omissions. Any persons acting in breach of conditions will be immediately ejected from the attraction without refund. You may be ejected from the Spinnaker Tower if your behaviour poses or is likely to pose a health & safety risk; affects or may affect the enjoyment of the other abseilers; affects or may affect the enjoyment of any of our guests; affects or may affect the running of the abseil; is unacceptable; is in breach of the law; is in breach of these terms and conditions; if you use abusive or insulting words and or you appear to be under the influence of drugs/alcohol. In case of emergency you must let the abseil contractor take over if necessary. Substance Use: Abseilers must not be under the influence of alcohol or legal or illegal substances which would make it unsafe for them to participate in the abseil or to understand the instructions given by the abseiling contractors. You will not be allowed to participate if we suspect you are under the influence of alcohol or legal or illegal substances which we believe would make it unsafe for you to abseil. No refunds will be given in this case. Smoking is strictly prohibited within the Spinnaker Tower. Liability Acknowledgment of Risk: Abseiling carries a small level of risk. Participants will be required to sign a waiver acknowledging the risks and releasing the abseiling center, its staff, and NRAS from liability. Amendments Policy Changes: NRAS reserves the right to amend these terms and conditions. Participants will be notified of any changes prior to their abseil. Reasonable endeavours will be made to ensure that the Spinnaker Tower is open for abseiling on the day of your visit. However, they reserve the right, in their absolute discretion, to close the Spinnaker Tower abseiling whether for safety reasons or otherwise, including, without limitation as a result of extreme weather conditions or other reasons of Force Majeure, and with or without prior notice to close the Spinnaker Tower or any part of it. By booking a fundraising abseil with NRAS at the Spinnaker Tower, you confirm that you have read, understood, and agree to abide by these terms and conditions. Additional terms and conditions may be issued by the abseiling centre. Should you have any queries about the above, please email fundrasing@nras.org.uk. NRAS in 2024 0 Helpline enquiries 0 Publications sent out 0 People reached