NRAS Membership terms and conditions

Thank you for joining the NRAS Membership Scheme. The following are our terms and conditions of Membership and you should read them carefully as they set out your rights and obligations as a Member of NRAS (a “Member” or “you” in what follows). These terms and conditions are based on our charitable constitution.

Background

NRAS (National Rheumatoid Arthritis Society) is a registered charity, numbers 1134859 and SC039721, and will be referred to as “NRAS” or “we” in these terms and conditions.

Your details

1: All applications for Membership shall be treated as if the terms of the Consumer Protection (Distance Selling) Regulations 2000 and EC Directive 97/7/EC applied for the purposes of cancellation. Accordingly any cancellations in respect of these must be made within seven working days of the application being made. Cancellation must be sent by email to membership@nras.org.uk or by post to NRAS, Ground Floor, 4 Switchback Office Park, Gardner Road, Maidenhead, Berkshire, SL6 7RJ, marked for the attention of the Membership Department, or telephone – 01628 823524.

2: You are responsible for informing us of changes to your personal details.

3: All Members agree that email addresses and other personal details provided to NRAS may be used for administrative purposes and to fulfil your NRAS Membership, including distribution of the NRAS Membership magazine and the NRAS Membership e-newsletter.

4: NRAS may send you invitations to take part in surveys or focus groups to ask for your help to shape NRAS’s work. You can choose to opt out of these invitations by unsubscribing to the communication you have been sent.

5: NRAS may send you information about our products and services via email, text message or phone where we feel these would be of interest to you and you have provided your consent to hear from us in this way.

6: We may also send you information about our products and services via post. If you would like us to not contact you in this way then please let us know using the contact details below.

7: You can opt-out of these NRAS Membership communications at any time.

8: If you wish to change how we contact you then please inform us in writing to the Membership Department, NRAS, Ground Floor, 4 Switchback Office Park, Gardner Road, Maidenhead, Berkshire, SL6 7RJ or by email at Membership@nras.org.uk. You can also unsubscribe from NRAS emails via the unsubscribe link at the bottom of the email.

9: If your Membership lapses, we will contact you for a short time to ask whether you would like to re-join our Membership or hear from us about other ways that you can support NRAS’s work.

10: NRAS uses the personal information that you provide to us to deliver our Membership services. We take your privacy seriously and promise to never sell your data. You can find out more about your rights, how we use your personal information and how we keep your details safe and secure by reading our Privacy Policy.

Subscription fees and payment

11: All Members shall pay an annual Membership fee.

12: The first year of Membership shall operate for 12 months from the date we receive payment of your annual Membership fee. For Direct Debit payments, this means your annual Membership shall operate from the date that your payment is successfully collected. In the event that we are not able to collect payment on the date specified as your preferred collection date, annual Membership will begin on the first date thereafter that payment is successfully collected.

13: For Lifetime Membership a one-off Membership fee is payable by credit/debit card or cheque at the rate as set out on the NRAS website.

14: For members who are renewing their annual Membership, Membership shall operate for 12 months from the date immediately following the end of your previous Membership. In the event that we are not able to collect payment on the date specified as your preferred collection date, your annual Membership will lapse.

15: NRAS reserve the right to withhold Membership rights and benefits at our absolute discretion for any period where your annual Membership fee has not been successfully collected. For Members who are renewing their annual Membership, this may mean that Membership rights and benefits are withheld while payment of your renewal fee remains outstanding.

16: Payment by Direct Debit or recurring card: Before each Membership period comes to an end, a communication regarding your renewal will be sent to you and your Membership will automatically renew. If renewal is not required, you must inform NRAS at the earliest reasonable opportunity and at least 14 days before the end of your Membership period.

17: Payment by credit/debit card and other methods: Before each Membership period comes to an end, a renewal notification will be issued, and the Membership will be lapse unless a further Membership payment is received from you.

18: Membership may be terminated at the discretion of NRAS if a Member is considered to be in breach of these terms and conditions.

19: Subject to any statutory right to cancel, all Membership fees are non-refundable once payment has been received.

Membership package

20: As a Member of NRAS you are entitled to the benefits as set out on our website here.
NRAS reserves the right to vary, amend or withdraw these rights and benefits at its sole discretion.

21: Lifetime Members will be entitled to all the benefits of the Lifetime Membership scheme as set out on our website here with all benefits available once in each year of Membership, with the exception of the Monthly Members E-news bi-annual Members Magazine and Helpline Check in calls. NRAS reserves the right to vary, amend or withdraw these rights and benefits at its sole discretion. Lifetime Membership is non-transferable and will cease if the Member notifies us in writing they wish to terminate their Lifetime Membership, or upon notification that the Member has died. No refunds will be given in respect of unused services. Lifetime Members should notify NRAS of any benefits they wish to access from the second year of Membership onwards, other than Members E-News and NewsRHEUM Magazine which will be automatically sent unless the Lifetime Member unsubscribes.

22: For Wellbeing and Wellbeing+ Membership you will be entitled to the benefits as set out on our website here. Members should notify NRAS of any benefits they wish to access from the second year of Membership onwards, other than Members E-News and NewsRHEUM Magazine which will be automatically sent unless the Member unsubscribes.

NRAS publications and materials

23: Unless stated otherwise, all publications and materials supplied to Members are the copyright work of NRAS. Members may not reproduce, transmit, distribute, sell or commercially exploit these materials without the prior written consent of NRAS or to the extent expressly permitted by law

24: All information provided by NRAS to Members is on an “as is basis”. Whilst NRAS makes all reasonable efforts to ensure the accuracy and relevance of all such information we cannot guarantee the completeness, quality or non-infringement of third parties rights in relation to these materials.

Liability

25: Nothing in these terms and conditions excludes liability for death or personal injury caused by NRAS’s negligence or for fraud or fraudulent misrepresentation.

26: Subject to paragraph 25, in no event shall NRAS be liable to Members or to any other third party for any lost profit, or any special, incidental or consequential damages (however arising, including negligence) arising out of, or in connection with, services, benefits and/or products supplied by NRAS.

27: Subject to paragraph 25, liability under all circumstances shall be limited to the annual Membership fee paid for by the individual concerned.

General

28: The rights of a Member are personal and cannot usually be transferred or assigned.

29: Membership rights shall cease on a Member’s death or an individual ceasing to be a Member.

30: These terms and conditions shall be governed by and interpreted in accordance with English law and any dispute shall be subject to the exclusive jurisdiction of the English Courts.

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